We employ office personnel with actual on-the-job training. This means you will receive the answers to many of your questions by simply calling our office. A caring person will answer your call, not a computer-generated recording, answering machine, or answering service unless all lines are busy or after we are closed. We are here to answer your calls over 50 hours a week.
We offer trained, courteous technicians to provide your service. They receive continual education through training at Texas Tech and Texas A&M workshops along with numerous supplier and chemical manufacturers’ workshops.
Your needs are evaluated by State Certified Applicators who will recommend the proper treatment and decide, with you, which products and services will best solve your pest problems.
We take the time and use the products necessary to do the job right and at a fair price. The lowest price will not allow anyone to provide quality service.
Western is a member of the National Pest Management Association, Texas Pest Control Association, and Greater Tarrant County Pest Control Association and we continually take advantage of the information seminars, training, and research they make available.
We conduct safety and training meetings in our office so that you are assured of consistent quality service.
To set the industry standard through our unsurpassed service and the professionalism of our personnel from the initial customer contact through the completion of the services and customer warranty.
To always strive for personal perfection by continually educating, growing, and challenging ourselves.
To develop and foster a profitable environment that is enjoyable to work in provides growth and stability, and rewards hard work and success.
To relegate ourselves to quality…all day, every day. We will never accept mediocrity.
To be a service company where superior customer service, safety, and satisfaction must be priority one.
To faithfully promote a spirit of teamwork and utilize the knowledge, skills, and resources of each individual team member to find the best solution for each individual customer, remembering the customer is also a teammate.
The Entomology Society of America offers a program for pest control professionals to gain credentials from the industry leader in certification. The ACE certification requires individuals to take a rigorous examination, agree to a code of ethical behavior, and provide their pesticide applicator’s license. Proudly, we have multiple staff members who have earned the Associate Certified Entomologists certificate.